Ongoing
Annual support plan
A planned monthly capacity for support, technical debt, governance, documentation, and roadmap work across the Microsoft environment.
Migration aftercare
Keep the Microsoft environment moving after cutover
Horton Scientific provides ongoing support for teams that need migration aftercare, senior Microsoft expertise, a managed technical backlog, and help improving the environment after the project team leaves.
What the engagement can cover
Microsoft support tied to a visible working backlog
- Post-migration hypercare, access and permission issues, validation follow-up, cutover cleanup, and user-impacting defects
- Microsoft 365 administration, identity, Conditional Access, sharing, compliance, retention, lifecycle, and Copilot readiness
- SharePoint architecture, permissions, search, performance, ownership, governance, migration follow-up, and site owner support
- Power Apps and Power Automate stabilization, environments, DLP, ALM, connection ownership, monitoring, and maker support
- Azure identity, Functions, Automation, integrations, storage, networking, observability, cost, and operational runbooks
- PowerShell and Microsoft Graph administration, recurring reports, bulk changes, troubleshooting, and targeted automation
Engagement options
Choose the support model that fits the backlog
Engagement structure, included hours, response targets, escalation paths, and rollover terms are documented in the applicable proposal or agreement.
Flexible
Month-to-month support
Recurring access to senior specialists when the backlog changes frequently or the team is still establishing a steady operating rhythm.
Targeted
Migration stabilization period
A defined aftercare window focused on cutover issues, business validation, permissions, workflow failures, owner support, and handoff.
On demand
Pay-as-you-go consulting
Prepaid consulting hours for a defined issue or project when a recurring managed-services arrangement is not needed.
Establish scope and ownership
Document the supported environment, contacts, access, intake method, priorities, response expectations, exclusions, and escalation path.
Build the working backlog
Capture incidents, migration follow-up, technical debt, governance work, documentation, and planned improvements in one prioritized view.
Deliver and communicate
Work approved priorities, record decisions and changes, communicate blockers, and involve the right Microsoft specialist as needed.
Review and adjust
Review usage, recurring issues, risks, backlog health, upcoming changes, and whether the support model still fits the environment.
Related
Ways to engage Horton Scientific
Learn more
Discuss a managed-services plan
Review the environment, backlog, internal coverage, migration history, and support expectations.
View details Learn moreBuy consulting hours
Start with prepaid hours when the immediate work is already defined.
View details Learn moreMicrosoft migration delivery
Plan the migration and transition directly into a documented aftercare model.
View detailsQuestions
Frequently asked questions
Will we work with the same people?
Each engagement has a primary technical contact who retains context and coordinates additional specialists when the work requires another area of expertise.
Can Horton Scientific work in our ticketing system?
Yes. We can work through Jira, ServiceNow, Zendesk, another customer-managed system, or an agreed lightweight queue.
Are after-hours cutovers supported?
Planned after-hours work can be included by agreement. The window, staffing, responsibilities, escalation, and communication plan are defined before the event.
What are the response times?
Response targets are defined in the applicable service plan based on priority, coverage, capacity, and support window. We do not present a universal SLA that may not match the engagement.
Defined question or urgent blocker?
Get senior Microsoft help without starting a full project.
Book a focused consultation, or purchase a block of hours when the work is already clear.