Runbook sections
- Scope and exclusions, stakeholders, escalation contacts, command center channel, freeze window, and communication schedule.
- Pre-cutover validation, source backup/export status, tool readiness, identity readiness, DNS readiness, and go/no-go criteria.
- Execution steps with owners, start times, dependencies, expected duration, verification method, and escalation path.
- Rollback considerations, user communication triggers, post-cutover validation, known issues, and handoff notes.
Validation checkpoints
- Authentication, access, mail flow, shared mailboxes, calendars, file access, permissions, Teams collaboration, OneDrive sync, workflows, forms, search, navigation, and business owner acceptance.
- Power Apps and Power Automate validation for critical forms and workflows that users rely on during business operations.
- Tool reports, item counts, error logs, skipped items, permission exceptions, and remediation tickets.
After cutover
- Publish user instructions and support paths.
- Track issues by severity, owner, workload, business impact, and resolution status.
- Confirm business acceptance before closing the migration wave.
- Update admin documentation, operational runbooks, known issues, and governance backlog.